Privacy Policy | ACSYTOSIN Data Protection & Privacy
PRIVACY POLICY
Last Updated: 30 January 2026
This Privacy Policy explains how ACSYTOSIN INTERNATIONAL COMPANY LIMITED (“ACSYTOSIN,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you access or use our websites, online stores, and related services (collectively, the “Services”), or otherwise interact with us.
This Privacy Policy applies solely to matters relating to personal information. Other aspects of your relationship with us are governed by our Terms & Conditions and other applicable policies.
1. Personal Information We Collect
“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual.
Depending on how you interact with the Services, we may collect the following categories of personal information:
• Contact information, such as name, billing and shipping address, email address, and phone number
• Transaction and payment information, including order details and transaction history (payment card information is processed securely by third-party payment providers)
• Account information, including login credentials and preferences
• Communications, including inquiries and correspondence with customer support
• Device and technical information, such as IP address, browser type, device identifiers, and network information
• Usage information, including how you navigate and interact with the Services
We do not intentionally collect information that has been irreversibly anonymized or de-identified.
2. Sources of Personal Information
We collect personal information from the following sources:
• Directly from you, when you place an order, create an account, contact us, or submit information
• Automatically, through cookies, pixels, and similar technologies when you use the Services
• Service providers, including Shopify and vendors that support payments, analytics, marketing, fulfillment, and customer support
• Third parties, including advertising partners or social platforms, where permitted by law
3. How We Use Personal Information
We use personal information for the following purposes:
• To operate and provide the Services, including order fulfillment, payment processing, shipping, returns, refunds, and customer support
• To manage accounts and communications, including responding to inquiries and sending transactional messages
• To improve and personalize the Services, including analytics, troubleshooting, and service optimization
• For marketing and advertising, including email, SMS, and digital advertising, subject to applicable law and your preferences
• For security and fraud prevention, including monitoring, detecting, and preventing unauthorized or unlawful activity
• To comply with legal obligations, enforce our policies, and protect our rights and the rights of others
4. Disclosure of Personal Information
We may disclose personal information in the following circumstances:
• With service providers, including Shopify, payment processors, logistics providers, analytics vendors, and marketing partners, who perform services on our behalf
• With advertising and marketing partners, including for interest-based advertising, where permitted by law
• With affiliates, where applicable
• In connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets
• To comply with law or legal process, including requests from courts or governmental authorities
• To protect rights and safety, including investigating suspected fraud or violations
We do not sell personal information in the traditional sense. Where applicable privacy laws define certain advertising disclosures as “selling” or “sharing,” you may have the right to opt out as described below.
5. Shopify and Third-Party Services
Our store is hosted by Shopify Inc. Shopify provides the e-commerce platform that enables us to sell our products and services.
Personal information submitted through the Services may be transmitted to Shopify and its service providers, which may be located in jurisdictions outside your country of residence.
Shopify’s processing of personal information is governed by its own privacy policy, available at:
https://privacy.shopify.com
Where Shopify independently determines the purposes and means of processing, Shopify acts as a separate data controller.
6. Cookies and Tracking Technologies
We and our partners use cookies and similar technologies to operate the Services, analyze performance, and support marketing activities.
You may manage cookie preferences through your browser settings and, where required by law, through consent tools provided on the Services.
7. Children’s Information
The Services are not directed to children, and we do not knowingly collect personal information from children without appropriate consent where required by law.
If you believe that a child has provided personal information to us without proper consent, please contact us and we will take appropriate steps to delete such information.
8. Data Retention and Security
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
We implement reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
• The right to access personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of personal information
• The right to data portability, where applicable
• The right to object to or restrict certain processing activities
• The right to opt out of certain marketing or advertising uses
You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding, as permitted by law.
10. International Transfers
Your personal information may be transferred to and processed in countries outside your place of residence.
Where required by law, we rely on recognized safeguards, such as standard contractual clauses or equivalent mechanisms, to protect personal information transferred internationally.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. The “Last Updated” date indicates when this Privacy Policy was most recently revised.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
ACSYTOSIN INTERNATIONAL COMPANY LIMITED
Email: customercare@acsytosin.com
Address: 5/F, Unit C, Wah Po Commercial Center, No. 19 Rua de Salitre do Sul, Sá Lei Tau, Macau SAR
For the purposes of applicable data protection laws, ACSYTOSIN INTERNATIONAL COMPANY LIMITED is the data controller of your personal information.